Q:
What types of supplement ingredients do you offer?
A:
We offer a wide range of premium supplement ingredients including Amino Acids, Vitamins, Herb Extracts, Food Additives, Sports Nutrition ingredients, Weight Management ingredients, and more. We have over 1,000+ ingredients available in bulk.
Q:
Are your ingredients tested for quality?
A:
Yes, all our ingredients are rigorously tested by third-party laboratories. We provide Certificate of Analysis (COA) for every batch. SGS and follow GMP standards.
Q:
Can you supply the relevant documentation?
A:
Yes, we can provide most documentation include Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
Q:
Do you offer free samples?
A:
Yes, we offer free samples for most of our ingredients. Please contact our sales team to request a sample. We'll be happy to send it to you for testing and evaluation.
Q:
How long does it take to receive a sample?
A:
Samples are typically shipped within 1-2 business days. Domestic shipping usually takes 2-3 days, while international shipping can take 5-10 business days depending on location.
Q:
Do you ship internationally?
A:
Yes, we ship worldwide. Our products are available globally,For smaller orders, we usually use FedEx, DHL, or UPS to deliver right to your door. And for customers in the Americas and Europe, we also offer DDP shipping(include tax) — that means door-to-door, and you don't have to worry about customs at all.
Q:
What is your lead time for bulk orders?
A:
For bulk orders, our typical lead time is 3-5 business days for processing. For large quantities or custom orders, it may take 7-14 business days. We'll confirm the exact timeline when you place your order.
Q:
What payment methods do you accept?
A:
We accept wire transfers, credit cards (Visa, MasterCard, Alipay, WeChat), and PayPal. For large bulk orders, wire transfer is preferred.
Q:
Are your ingredients certified organic or non-GMO?
A:
Yes, many of our ingredients are certified organic, non-GMO, Kosher, Halal, and vegan. Please check the product specifications or contact us to confirm the certifications for your specific ingredient needs.
Q:
Do you offer custom formulations or private labeling?
A:
Yes, we offer OEM/ODM services including custom formulations, private labeling, and custom packaging. We can help you develop your own branded supplement line. Contact us to discuss your specific requirements.
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